The patient education that grows your practice
See how Navigate prepares every cataract patient to arrive at their consultation informed and confident.
Patients rarely decline advanced technology. They default to what insurance covers.
Cataract surgery patients often arrive afraid, overwhelmed, and unprepared. navigateOS™ is how you reach them weeks before the consult, prepare them, and see what moved them, so more of them choose the vision they actually want.
How prepared are your patients when they sit down in front of you?
Take the Cataract Conversion Scorecard. Twelve questions, about two minutes, and nothing from your practice management system. You see your score right away, and we email you a personalized report with what closing the gap is worth for your practice.
Complete the scorecard before you visit us at AAO in New Orleans at booth #2766, and we’ll review your number with you and show you how navigateOS™ can help your practice thrive.
It’s time to rethink cataract patient counseling and education
One of the primary goals of any ophthalmic practice is to educate cataract patients about their diagnosis, options, and next steps. While patient education software can be economical and efficient, it does not provide the customized approach that cataract patients both need and deserve.
That’s where Navigate steps in. We serve as an extension of your practice by providing patients with a real-life Navigator to guide them through the cataract surgery process and answer any questions they have pre-consultation.
A customized resource for your patients, an asset for your practice
Your patients will love personal interactions with Navigators. Your practice will enjoy numerous behind-the-scenes benefits. A Navigate partnership:
- Improves the efficiency of cataract consultations
- Better educates patients on all of their lens options
- Provides a consistent patient experience
- Relieves pressure from existing staff
Navigate provides a seamless patient education experience
We connect outreach, education, certified patient navigators, and reporting into one system, so the conversation that grows your practice happens for every patient, every time, not just when the schedule allows it.
One integrated, flexible system for practice growth.
Connect
We connect to your schedule, your workflow, and your chart. We connect to your existing process and show you where attempts and conversations are being lost today.
Configure
You choose who talks to your patients: your team, our navigators, or Navi, Navigate's virtual education assistant, or a mix. You are in control.
Measure
Every conversation and outcome is logged to a provider dashboard, compared to your practice’s baseline and the broader Navigate network, so you see the reading, not just the number.
I can’t imagine going back to practicing without Navigate.
I really enjoy the service.
I am saving nearly five minutes per evaluation when the patients are educated by Navigate.
The patients that Navigate educates before their appointment are aware of their options in advance and know what to expect every step of the way. Having Navigate connect with my patients before they come to see me helps to guide the discussion by focusing on what they are already interested in and spending less time on other options they have ruled out for their lifestyle.
In the first six months, we’ve seen a 10% increase in premium lens adoption, more than doubled our FLACS volume, and reduced our cancellations and no-shows by over 12%!
Download Our Free Guide
Ready to join practices across the country in leveling up cataract patient education? Start now by downloading our top five tips for improvement.
To say that Navigate Patient has helped my premium practice would be massively underselling their value. Since partnering with Navigate last year, I have seen an increase in my premium conversions while also reducing the time I spend educating each patient on their options.
Navigate has made my life so much easier. The patients come to their evaluation knowing which technology they want before I see them and I can feel confident that they were educated just as I would have done it. Our patients really appreciate the education calls and I can't imagine going back to practicing without Navigate.