The human approach to patient education
Connect with us to discuss how your practice can benefit from Navigate’s innovative one-on-one cataract patient education.
It’s time to rethink cataract patient counseling and education
One of the primary goals of any ophthalmic practice is to educate cataract patients about their diagnosis, options, and next steps. While patient education software can be economical and efficient, it does not provide the customized, human approach that cataract patients both need and deserve.
That’s where Navigate steps in. We serve as an extension of your practice by providing patients with a real-life Navigator to guide them through the cataract surgery process and answer any questions they have pre-consultation.
I can’t imagine going back to practicing without Navigate.
I really enjoy the service.
I am saving nearly five minutes per evaluation when the patients are educated by Navigate.
The patients that Navigate educates before their appointment are aware of their options in advance and know what to expect every step of the way. Having Navigate connect with my patients before they come to see me helps to guide the discussion by focusing on what they are already interested in and spending less time on other options they have ruled out for their lifestyle.
In the first six months, we’ve seen a 10% increase in premium lens adoption, more than doubled our FLACS volume, and reduced our cancellations and no-shows by over 12%!
A customized resource for your patients, an asset for your practice
Your patients will love personal interactions with Navigators. Your practice will enjoy numerous behind-the-scenes benefits. A Navigate partnership:
- Improves the efficiency of cataract consultations
- Better educates patients on all of their lens options
- Provides a consistent patient experience
- Relieves pressure from existing staff
How Navigate provides a seamless patient education experience
Once a patient books a cataract consultation, our Navigators become an extension of your practice. Our highly-trained Navigators communicate with patients on behalf of the practice, offering them a trusted, personal educator who helps them fully understand their options before they come in for their consultation. Here’s how it works:
Assign
A patient schedules a cataract consultation with your practice and we assign them to one of our Navigators who is an expert in cataract education.
Educate
Our Navigator, using important talking points approved by your practice, prepares patients for their consultation with the surgeon.
Share
Working as an extension of your practice, Navigators share what they learn with surgeons and their teams so that everyone is included in the process.
How does your current patient education process stack up?
Are you ready to get started improving your patient education process? Take our quick quiz for an evaluation of your current process and to see where Navigate can help you fill in the gaps.
Download Our Free Guide
Ready to join practices across the country in leveling up cataract patient education? Start now by downloading our top five tips for improvement.
To say that Navigate Patient has helped my premium practice would be massively underselling their value. Since partnering with Navigate last year, I have seen an increase in my premium conversions while also reducing the time I spend educating each patient on their options.
Navigate has made my life so much easier. The patients come to their evaluation knowing which technology they want before I see them and I can feel confident that they were educated just as I would have done it. Our patients really appreciate the education calls and I can't imagine going back to practicing without Navigate.