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The human approach to patient education

Complete our practice education analysis to learn more about how Navigate can help fill in the gaps in your patient education process.

It’s time to rethink cataract patient counseling and education.

A primary goal of ophthalmic practices is to educate cataract patients about their diagnosis, options, and next steps. However, for patients to grasp so much technical information in the short time their consultation takes is asking too much of them. Cataract patients need — and deserve — opportunities to ask questions and receive education beyond their consultation.

Patients who receive expert education are more likely to choose the best option for their lifestyle and are less likely to make a hasty decision.

Cataract patient working with a Navigator

Education for cataract patients needs a human approach.

Patient education software is popular for good reason. It’s scalable, economical, and time-saving. But software is only part of the solution to educating cataract patients. To be truly effective, education must still be driven by knowledgeable, competent people who are accessible to cataract patients. This must be a two-way conversation.

Navigate supports doctors with a seamless educational experience for cataract patients.

Once a patient books a cataract consultation, our Navigators become an extension of your practice. From consultation to post-op, our highly-trained Navigators communicate with patients on behalf of the practice, offering them a trusted, personal educator who helps them fully understand their options. Navigators save time for surgeons and ensure more consistent education for patients.

Navigator assisting a cataract patient via phone