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Don’t Take It From Us… Hear what Navigate Clients are Saying

I don’t think anyone would disagree with us; our team feels that cataract education is pretty important.  There are words that patients may have never heard before, options available for how the surgery is performed, more options available when selecting the implant used, etc.

How can a patient truly give informed consent without first being informed?

Navigate Patient Solutions was created to provide a premium education experience for our clients and their patients.  With so many solutions available today, what would lead a practice to partner with Navigate as opposed to going with a less personalized, but often less expensive option?

Do not take our word for it.  Listen to those that chose Navigate and haven’t looked back, like Dr. John Doane.  Navigate began educating patients for Dr. Doane and his partners in 2022 and he recently shared this feedback with our team:

“To say that Navigate Patient has helped my premium practice would be massively underselling their value.  Since partnering with Navigate last year, I have seen an increase in my premium conversions while also reducing the time I spend educating each patient on their options.

Navigate has made my life so much easier.  The patients come to their evaluation knowing which technology they want before I see them and I can feel confident that they were educated just as I would have done it.  Our patients really appreciate the education calls and I can’t imagine going back to practicing without Navigate.”

John Doane, MD – Discover Vision Centers

Surgeons who can feel confident that their patients arrive with the necessary information are able to save time and know that the patient is making a fully informed decision.  When evaluating the impact of pre-education on the rest of the patient journey, our team gathered feedback from Jessica Miller, Director of Clinical Operations at Discover Vision Centers:

“Navigate improved our patient’s experience throughout the surgical process.  The Navigate team shares a significant amount of data, offering full transparency into their process. With this information, we were able to uncover and correct some weaknesses in our own processes to improve the patient experience throughout their entire journey.

We have seen a significant increase in patient adoption to premium lens technology because they come to the office aware of their options and ready to make an informed decision. The Navigators that work with our account are very knowledgeable and the patients really appreciate the conversations.”

Jessica Miller – Director of Clinical Operations – Discover Vision Centers

 

For a practice that was already providing a wonderful patient experience and amazing surgical outcomes, choosing Navigate Patient was not a quick decision, but one that the team at Discover Vision Centers sounds glad they made!

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