Frequently Asked Questions
Videos are extremely helpful for educating patients since they give patients a chance to watch at their convenience, share with friends, rewind, and rewatch. A study by Duke Eye Center in 20201 found that pre-assessment video education helped patients feel more prepared for their procedure, but it did not lead to significant time savings or increase in premium conversions.
Many Navigate clients supplement their video education with our customized, human approach to ensure patients understand the material being shared and to provide an opportunity for patients to ask questions to an expert in real-time. Many of those clients have seen a greater increase in premium adoption in their first six months with Navigate than they had with their video education platform alone.
All of our education is delivered through real-time, one-on-one dialogue with your patients. Our goal is to ensure patients understand cataract surgery and all lens options. Discussing their options with an expert allows patients to ask questions as they arise and helps to increase comfort with new information.
We do not send any educational information through one-way communication like video or email, but we can help increase compliance with your existing education process by customizing our talk-track to your practice’s needs.
Technicians, surgical coordinators, and surgical counselors are vital to the patient journey, and Navigate does not eliminate the need for these roles. By educating patients before they arrive, Navigate can help to reduce the burden on your existing staff without requiring you to hire additional team members to pre-educate patients.
Giving patients additional time to consider their options before arrival has been shown to reduce the length of the average cataract evaluation appointment while increasing the likelihood of premium lens adoption.
The benefit of contacting a patient prior to their cataract evaluation appointment is that the focus is purely educational. When a Navigator connects with the patient, it is made clear that we are not pushing a specific outcome, lens technology, or manufacturer. Our goal is to provide an overview of their options for them to determine the option that fits their lifestyle. Each patient is informed on the call that they will work with their surgeon to determine their candidacy for surgery and for each option discussed.
The three main areas that Navigate partner practices see results include premium adoption growth, time savings for cataract evaluations, and reduction in cancellations and no-shows. For the most up-to-date results and client testimonials, you can visit our results page.
Growing premium conversion rates is just one of the reasons practices have chosen to partner with Navigate. Many times, the surgeons and practices that are high-converters are spending extra time educating the patients during the visit. This is great but can also cause clinics to run behind and can shrink the number of patients that can be seen in a day when the surgeon is spending additional time with each patient to discuss items that can be reviewed prior to the appointment instead.
None! There is no training, no implementation of new software, and no disruption to clinical workflow for your team. Within ~21 days, most practices are “live,” and their cataract patients are receiving education without additional work from the practice.
Your assigned Navigator(s) will access your system remotely through a secure access point, much like a remote employee would.
With no software to learn and no disruptions to your team’s clinical workflow, there is no training required. We work together to determine where your team would like to see the education narrative in the EMR, and our team does the rest!
Of course. We do not require an all-or-nothing approach and can educate patients specifically for one surgeon, multiple surgeons, or any combination your practice needs.
During our onboarding process, we identify the preferences of each surgeon and create a personalized education talk track for each one we support. This makes differences within the practice simple for us to address. Our goal is to be an extension of the practice and each surgeon we support, so you can rest assured that patients will come in knowledgeable on the options offered by the surgeon they are scheduled to see.