Practices
Patient education is vital to a practice’s overall surgical and financial performance. But an ophthalmologist’s surgical skills are in short supply. Their time, and that of their support teams, must be focused on performing procedures that few others can.
Navigate facilitates education for cataract patients on behalf of your practice. Through relationship-building that’s never pushy, we educate cataract patients about all their options.
How It Works
Our process is simple:
- Patients schedule a cataract consultation.
- We assign the patient to one of our Navigators, an expert in cataract education.
- Our Navigator, using important talking points provided by your practice, prepares patients for their consultation with the surgeon.
- Working as an extension of your practice, Navigators share what they learn with surgeons and their teams so that everyone is included in the process.
Benefits to Your Practice
Easy to use
Happier staff
Happier patients
Consistent patient experience
Enhanced practice performance
Co-management compliance
Pre-educated patients converting higher than patients that did not receive pre-education.
Navigate is saving me a couple of minutes and a ton of angst.
In my first few months working with Navigate, I have already seen the value of pre-educating patients. Almost immediately, patients were arriving a few steps ahead in the education process compared to the patients I’ve seen before Navigate got involved.
I chose to partner with Navigate to help educate my patients on their lens options and to reduce the burden on my team. Navigate is definitely saving me a couple of minutes on each evaluation and a ton of angst throughout the day.
I am saving nearly five minutes per evaluation when the patients are educated by Navigate.
The patients that Navigate educates before their appointment are aware of their options in advance and know what to expect every step of the way. Having Navigate connect with my patients before they come to see me helps to guide the discussion by focusing on what they are already interested in and spending less time on other options they have ruled out for their lifestyle.
In the first six months, we’ve seen a 10% increase in premium lens adoption, more than doubled our FLACS volume, and reduced our cancellations and no-shows by over 12%!
Navigate Patient Solutions is a no-brainer addition to the clinic.
Partnering with Navigate has allowed us to reduce the length of our evaluations by three minutes each. We have been able to add four additional cataract evaluation appointments each week because of the time savings.
It has been easier to staff technicians for our cataract evaluations because that role no longer requires as much specialization when the patients come to the clinic already educated. My job is easier because I have an understanding of what the patient wants from the start and I can focus on what they are a candidate for.
Navigate improved our patients’ experience throughout the surgical process.
The Navigate team shares a significant amount of data, offering full transparency into their process. With this information, we were able to uncover and correct some weaknesses in our own processes to improve the patient experience throughout their entire journey.
We have seen a significant increase in patient adoption to premium lens technology because they come to the office aware of their options and ready to make an informed decision. The Navigators that work with our account are very knowledgeable and the patients really appreciate the conversations.
I can’t imagine going back to practicing without Navigate.
To say that Navigate Patient has helped my premium practice would be massively underselling their value. Since partnering with Navigate last year, I have seen an increase in my premium conversions while also reducing the time I spend educating each patient on their options.
Navigate has made my life so much easier. The patients come to their evaluation knowing which technology they want before I see them and I can feel confident that they were educated just as I would have done it. Our patients really appreciate the education calls and I can't imagine going back to practicing without Navigate.
Navigate has been wonderful to work with—a true partnership. Our patients believe the educator that calls them is part of our organization and they often mention who they spoke with or ask to meet with them during their visit! Our providers comment on how Navigate has helped them become more efficient, allowing them to speng time talking about what’s most important to the patient.
We have been using Navigate for more than year and have continued adding providers to the program based on the results we’ve seen. Through our partnership with Navigate, our pre-educated patients are converting significantly higher than patients who did not receive pre-education!