Navigate Patient Solutions is led by industry veterans who know how challenging staffing can be. Attracting and retaining quality team members is expensive, time-consuming, and, most stressful of all, an ongoing process.
The challenges of building and retaining a quality team often mean that it’s difficult to commit the resources necessary to properly communicate the benefits and risks of surgery options to cataract patients. With so many “musts” to complete, streamlining — or, in some cases, sidelining — patient education just makes logical sense.
The digital age has offered many efficient solutions to patient education; however, most don’t allow patients to have two-way conversations with a compassionate, knowledgeable human beyond their in-clinic appointments. Often patients don’t know what questions to ask until long after they’ve left the doctor’s office, but by then, the opportunity to ask has passed.
A need for a human approach to patient education is what spurred us to start Navigate Patient Solutions. We train eye care professionals to integrate seamlessly as an extension of your team, using your talking points to educate patients from diagnosis through post-op appointments.
With Navigate, patients get consistent one-on-one care that improves their outcomes and their overall impression of your practice. You and your team benefit from peace of mind, knowing patients are well-prepared to make decisions they’re confident in. Our patient counselors, called Navigators, are:
- US-based
- Experienced in eye care, its standards, and options
- Able to use your talking points to provide personalized education approved by your practice
- Adept at using technology developed by Navigate to meet with patients and their loved ones via phone, video, and text in an efficient, compliant manner
- Trained to integrate seamlessly with your existing team as an extension of your practice
Find out more about how Navigate can help your practice by filling out our contact form. Once you do, a member of our team will be in touch soon.
