Convert More Cataract Patients to Premium ATIOLs and Decrease Cancellations
What Happens When Patients Are Pre-Educated with Navigate Prior to Cataract Surgery
CASE STUDY
From July 2025 through February 2026, Navigate conducted an eight-month analysis across 11 surgeons at three ophthalmology practices. The study compared outcomes for patients who received Navigate pre-education support against patients who did not. The results were consistent across every participating practice.
When cataract patients walk into a consultation already educated, already engaged, and already leaning in to their procedure, the entire care pathway changes. This is exactly what Navigate Patient Solutions was built to do.
Measuring the Impact: Surgical Capture Rates and ATIOL Adoption
Navigate-supported patients outperformed unsupported patients across the two KPIs that matter most to cataract practice economics: consult-to-surgery conversion (Surgical Capture) and Advanced Technology IOL adoption. Surgical Capture is one of the most direct indicators of how effectively a practice converts consultations into procedures, and even small improvements at scale have an outsized impact on practice revenue. At the same time, Navigate helps patients understand how Advanced Technology IOLs align with their lifestyle, so they arrive at your consult informed, engaged, and ready to decide.
Surgical Capture
Navigate-supported patients: 78.6%
Unsupported patients: 70.5%
Delta: +8.1 points
ATIOL Adoption
Navigate-supported patients: 18.8%
Unsupported patients: 11.1%
Delta: +7.7 points
In addition to the measurable financial impact in surgical capture and ATIOL adoption, practices reported meaningful time savings associated with Navigate support. By handling portions of the patient education and counseling process, Navigate reduces the burden on physicians, counselors, and technicians during the cataract evaluation journey.
Why It Works
Navigate is not a call center or a reminder service. Navigate Patient Educators are trained to explain the cataract surgery journey, help patients understand their lens options, and prepare them to make a confident decision before they ever sit down with a surgeon. That preparation reduces hesitation, reduces the friction between consultation and scheduling, and increases the likelihood that a patient chooses a premium option when it is right for them.
The practices in this study saw those effects play out consistently, regardless of practice size or surgeon caseload.
