Convert More Cataract Patients to Premium ATIOLs and Decrease Cancellations
What Happens When Patients Are Pre-Educated with Navigate Prior to Cataract Surgery
From July 2025 through February 2026, Navigate conducted an eight-month analysis across 11 surgeons at three ophthalmology practices. The study compared outcomes for patients who received Navigate pre-education support against patients who did not. The results were consistent across every participating practice.
When cataract patients walk into a consultation already educated, already engaged, and already leaning in to their procedure, the entire care pathway changes. This is exactly what Navigate Patient Solutions was built to do.
Case Study Results: At a Glance
| Measure | Unsupported patients | Navigate-supported | Change |
|---|---|---|---|
| Surgical capture rate Completed evaluations that went on to surgery |
70.5% | 78.6% | +8.1 pts |
| ATIOL adoption Surgical patients choosing an advanced technology IOL |
11.1% | 18.8% | +7.7 pts |
| Completed evaluations Patients in each group during the study |
602 | 1,941 | |
| Modeled contribution margin per evaluation | about $815 | about $994 | +$179 |
Measuring the Impact: Surgical Capture Rates and ATIOL Adoption
Navigate-supported patients outperformed unsupported patients across the two KPIs that matter most to cataract practice economics: consult-to-surgery conversion (Surgical Capture) and Advanced Technology IOL adoption. Surgical Capture is one of the most direct indicators of how effectively a practice converts consultations into procedures, and even small improvements at scale have an outsized impact on practice revenue. At the same time, Navigate helps patients understand how Advanced Technology IOLs align with their lifestyle, so they arrive at your consult informed, engaged, and ready to decide.
In addition to the measurable financial impact in surgical capture and ATIOL adoption, practices reported meaningful time savings associated with Navigate support. By handling portions of the patient education and counseling process, Navigate reduces the burden on physicians, counselors, and technicians during the cataract evaluation journey.
Why It Works
Navigate is not a call center or a reminder service. Our U.S.-based Patient Educators and AI-enabled systems engage with each patient before the consult about what cataract surgery involves, what recovery looks like and what their lens options are, including advanced technology IOLs.
Patients arrive at their evaluations already understanding their choices. That shortens consults, reduces hesitation and makes it easier for patients to choose the right lens to fit their goals.
The practices in this study saw those effects play out consistently, regardless of practice size or surgeon caseload.
Download the Full Case Study.
Get the complete data, practice-level breakdowns, and economic modeling in the full 2026 Cataract Surgery Patient Pre-Education Case Study and stay connected with Navigate.
See how your practice stacks up
Complete our Cataract Conversion Scorecard to see how well how your cataract patients are reached, prepared, understood and measured.
Twelve questions, about two minutes. See where your practice stands.
