The Human Approach to Patient Education
Navigate provides human-to-human, pre-consultation education service to cataract patients, delivered by a team of experienced ophthalmic technicians.
Navigate changes how education is delivered ahead of the cataract evaluation by placing a human on the phone with the patient. By connecting in real-time with the patients to deliver education, answer questions, and reduce fears, Navigate ensures that education is delivered and understood.
We empower cataract patients through personalized education guided by compassionate human navigators ensuring informed choices and fostering a clear vision of their eye health journey.
How Navigate provides a seamless patient education experience
Navigate’s patient educators use proprietary technology to facilitate discussions via phone, video, and text with patients and their loved ones in an efficient, compliant, and effective manner.
Education begins at the time of a cataract diagnosis and continues through the upcoming cataract evaluation.
Once a patient books a cataract consultation, our Navigators become an extension of your practice. Our highly-trained Navigators communicate with patients on behalf of the practice, offering them a trusted, personal educator who helps them fully understand their options before they come in for their consultation. Here’s how it works:
Assign
A patient schedules a cataract consultation with your practice and we assign them to one of our Navigators who is an expert in cataract education.
Educate
Our Navigator, using important talking points approved by your practice, prepares patients for their consultation with the surgeon.
Share
Working as an extension of your practice, Navigators share what they learn with surgeons and their teams so that everyone is included in the process.