Every patient prepared
navigateOS™ is the operating system for the conversation before the cataract consult. It reaches each patient, prepares them for the biggest vision decision of their life, puts what they said in your chart, and shows you, surgeon by surgeon, what it did to your numbers. You decide who calls and what changes.
You know your upgrade rate. Do you know your capture rate?
Most practices can name their advanced technology adoption, surgeon by surgeon. Few can say what share of their cataract evaluations ever reach the OR. Moving that number can matter as much as moving adoption, and it starts before the patient sits down.
Patients rarely turn down advanced technology. They default to what insurance covers, because they arrive anxious and unprepared. navigateOS™ gives that first conversation a process.
One system, from first call to final choice
In-call QA and coaching, on every call. AI coaches every human navigator during the call, and every call is reviewed for quality afterward. Your patients get the same conversation whoever makes the call, our navigators or your own staff.
- Reach. Every patient is reached before the consult, at a time that works for them. navigateOS builds the call list from your schedule, so no patient slips through.
- Prepare. An unhurried conversation about their lifestyle, their vision goals, what worries them and the options your surgeons actually offer, built to each surgeon's preferences. Afterward, their own Education Hub lets them review those options again, on their own time, with no one selling.
- Document. Their goals and fears land in your chart before the consult, written into your EMR where supported. Across our network, the consult takes 3 to 5 fewer surgeon minutes.
- Measure. Surgical capture and advanced technology adoption, by surgeon, against your own baseline and the Navigate network. You see what moved, and you decide what to change.
You choose who calls. Change it whenever your numbers say so.
One system. You tell us what to say, and your patient chooses who they talk to. We connect outreach, education, certified patient navigators, and reporting into one system, so the conversation that grows your practice happens for every patient, every time, not just when the schedule allows it. Whichever arrangement you pick, the coaching, the chart summary and the numbers stay the same.
Practice-Led
Your staff make the calls on navigateOS, with the same coaching, quality review and outcome data as our navigators.
Navigate-Led
Our U.S.-based COAs, COTs and COMTs make the calls as an extension of your team.
Navi-Led
Navi, our virtual education assistant, handles outreach and the first conversation, with a human navigator one request away.
Mixed
Any split you like, by provider, service line or time of day, and you can change it whenever you want.
Meet Navi, your virtual education assistant
Navi is our virtual education assistant for cataract surgery. She calls, she texts, and she answers at two o’clock in the morning when a patient can’t sleep the week before their procedure.
- She says who she is. Every time.
- She says the line is recorded.
- When a patient asks for a person, she hands off, not to your front desk, to a trained human navigator.
- She is optional for you, and optional for your patients.
Reaching a cataract patient takes 4.3 attempts on average. Most practices make one. Navi is why nobody falls through.
Our goal is well-prepared cataract patients
Since 2022, Navigate has guided cataract surgery patients through the questions that matter most before they ever sit down with their surgeon. We connect by phone, video, or text to explain what to expect, walk through their lens options, and ease the worries that hold patients back, so they walk into your practice confident and ready for their procedure.
Cataract patient conversations, and counting.
Independent by design
We don’t make IOLs, and we don’t sell them. You tell us what to say about your practice, your options and your service, and every conversation follows each surgeon’s preferences. navigateOS™ provides a complete, flexible operating system, customized for your practice.
See how your practice stacks up
Complete our Cataract Conversion Scorecard to see how well how your cataract patients are reached, prepared, understood and measured.
Twelve questions, about two minutes. See where your practice stands.
Ready to Learn More?
Our mission is to create the best patient experience possible for your patients. The Navigate team is here to answer all your questions about scheduling, implementation, and scaling to help your practice grow.