You have a process for everything but the conversation that grows your practice.
Now you do.
navigateOS™ is the operating system behind every cataract patient conversation, from the first call to the final decision. It is built on the human-led education Navigate has always provided, now organized into one connected system your practice can run, measure, and grow.
Practices know the importance of monitoring their ATIOL adoption rate for the health of their practice. Few have a system to monitor performance and measure the other metrics that influence their profitability. navigateOS™ provides the operating system for your practice’s most important economic engine: the conversation that decides on an advanced technology IOL, as well as other levers that lead to greater revenue opportunity.
Trust does not start at the cataract consult.
Earning trust starts weeks earlier, with someone who has time to answer the question your patient is afraid to ask.
Every contact and outcome is logged in your dashboard, by provider and against the network. Reaching a patient takes 4.3 attempts on average. Most practices make only one.
The advanced technology conversation is the most important economic engine for growth in your practice. navigateOS™ brings a process to it, one that helps you reach your patients, prepare them for the consult, and see what moved, so more of them choose the vision they decided they want.
Navigate provides a seamless patient education experience
One system. You tell us what to say, and your patient chooses who they talk to. We connect outreach, education, certified patient navigators, and reporting into one system, so the conversation that grows your practice happens for every patient, every time, not just when the schedule allows it.
Same human approach. Now with the system for growth behind it.
Connect
We connect to your schedule, your workflow, and your chart. We connect to your existing process and show you where attempts and conversations are being lost today.
Configure
You choose who talks to your patients: your team, our navigators, or Navi, Navigate's virtual education assistant, or a mix. You are in control.
Measure
Every conversation and outcome is logged to a provider dashboard, compared to your practice’s baseline and the broader Navigate network, so you see the reading, not just the number.
What’s inside navigateOS™?
Practices know the importance of monitoring their ATIOL adoption rate for the health of their practice, yet few have a system to monitor performance and measure the other metrics that influence their profitability. navigateOS™ provides the operating system for your practice’s most important economic engine: the conversation that decides on an advanced technology IOL, as well as other levers that lead to greater revenue opportunity.
Outreach & Scheduling
Your patients are reached and scheduled at times that work for them.
Education Hub
A personalized page for your patients to review their options again before the consult.
Certified Navigators
Unhurried conversations that don’t burden your staff, coached on every call.
Navi, Your Virtual Education Assistant
Answers after hours, hands off to a human navigator if requested.
Conversation Summary
Your patient’s visual goals and fears, in your chart before you walk in.
Metrics Dashboard
Your data, by provider, measured against your baseline and the larger provider network.
Introducing Navi. Your AI-driven Virtual Education Assistant.
Supported by humans. Built for pre-cataract consults.
Navi learned from more than 124,000 cataract patient conversations with known outcomes.
She calls your patients, answers when your office is closed, and sits on their Education Hub page while they read. She says who she is. She says the line is recorded, and she’s HIPAA-compliant. When a patient asks for a person, she hands off. Not to your front desk. To a trained human navigator. Navi is optional for you, and optional for your patient.
Meet your patients wherever they are, whenever they are ready.
Ready to Learn More?
Our mission is to create the best patient experience possible for your patients. The Navigate team is here to answer all your questions about scheduling, implementation, and scaling to help your practice grow.